Telephone switchboard maintenance in Tunisia: why it’s essential for your business

📚 Introduction

In Tunisia, more and more businesses are adopting IP telephone systems (VoIP) to benefit from modern, cost-effective, and efficient communications. But for this system to remain effective, technical maintenance is essential . Outages, disconnections, poor audio quality, and configuration errors can all impact your productivity.

In this article, DIGITAL SPRINT explains why maintaining your telephone system is crucial, how much it costs, and how to benefit from a maintenance contract adapted to your structure.

🔧 Why maintain a telephone switchboard?

Here are the main reasons:

• Avoid service interruptions

• Maintain call quality

• Secure communications

• Update software (PBX, IPBX, SIP)

• Add or modify users or features

• Fast assistance in case of breakdown

🧩 What does a maintenance contract include?

DIGITAL SPRINT offers contracts adapted to the size and needs of each company, including:

• Complete system diagnosis (IPBX, extensions, network cabling)

• Remote and on-site technical support

• System and configuration updates

• Regular backups (user base, configuration)

• Priority intervention in the event of a breakdown

• Reconfiguration when moving or changing operator

💰 How much does a maintenance contract for a telephone switchboard cost in Tunisia?

Prices vary depending on the complexity of the infrastructure, the number of workstations, and the service level agreement (SLA). Here is an indicative price list (excluding VAT) :

Installation size	Number of positions	Annual price (excluding VAT)	Included
Small business	3 to 10 positions	300 – 600 TND	Assistance + updates + troubleshooting
Medium-sized business	10 to 30 positions	700 – 1200 TND	Full support + backups
Complete standard (multi-site)	30+ positions	1500 – 3000 TND	24/7 support + supervision

💡 Tip : If you use a VOIP switchboard based on Asterisk, 3CX or Yeastar, a contract also allows you to optimize your configuration.

☎️ Maintenance on VOIP or analog switchboard: what are the differences?

Type of standard	Specific maintenance needs
Analog	Checking the wiring and handsets
VOIP / IPBX	Backups, updates, network configuration, VoIP quality

Maintaining VOIP standards is more technical, but offers more possibilities for optimization (queues, IVR, call transfer, etc.).

🛡️ Why choose DIGITAL SPRINT?

• Expertise in IP telephony, Asterisk, 3CX, Yeastar

• Responsive support (intervention within 4 hours in case of emergency)

• Certified technicians

• Complete configuration and extension management

• Monthly monitoring and reporting on request

📞 Request a free quote for your telephone maintenance contract

Do you already have a telephone switchboard in place or a project in progress? Contact DIGITAL SPRINT for a free study of your needs , and obtain a personalized offer with or without obligation.

📧 commercial@digital-sprint.com📞 +216 98 128 266🌐 www.digital-sprint.com

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